Trading Standards, Environmental Health, Enforcement, Executive, Other Roles
Competitive Salary Offered
We are looking for a Community Safety and Environmental Enforcement Manager to join our local authority client on a temporary basis
The Council is based in the Home Counties and the role would suit a person with a background in managing a regulatory department
1To lead, direct, train and develop the members of the Environmental Enforcement and Community Safety Team in order to ensure that the team meets its policy objectives and statutory obligations within agreed budgets, procedures and timescales.
2To assist the Assistant Director in delivering the Corporate and Strategic objectives and priorities of both councils and to deputise in her/his absence. support:
developing and promoting a continuous performance culture and implementing efficiencies and effectiveness
a commercially focused service which seeks, develops and realises income generating and commercial and trading opportunities
a business-friendly service which implements better business principles
a customer focused service which promotes the optimum access to customers including self-help and channel shift
maintains and where possible improves service delivery and standards so that statutory duties are met
3To work collaboratively and cohesively with all Regulatory Service and Community Safety Teams providing support to each other including supply of resources and management assistance when required
4To assist the Assistant Director in ensuring that the authority meets its statutory responsibilities in relation to Emergency Planning and business continuity and in providing support, response, cover and resilience (including out of hours) as required.
Principal Duties and Responsibilities:
1Direct the day to day operational management of the Community Safety and Environmental Enforcement Team, monitor performance in order to ensure that all activities are carried out within agreed time scales and meet legal, statutory and service requirements. Ensure that the team delivers and leads on specialist advice for environmental enforcement and community safety including in relation to partnerships, anti-social behaviour; crime prevention and reduction, emergency planning and business continuity and community warden activities.
2Using delegated powers plan, co-ordinate, monitor, and ensure that interventions, advice and enforcement activities (including those of a multi-agency nature) are carried out in accordance with agreed and statutory programmes and procedures.
3Respond to service requests and investigate complaints; carry out inspections and interventions in accordance with current law, procedures policy and guidance; and within agreed timescales. Provide specialist advice to the public, elected members and other organisations. Take the lead on complex complaints and investigations using a range of enforcement options and problem-solving skills, make decisions and where appropriate including liaising with legal and recommending and instigating legal proceedings.
4Coordinate and deliver the Council’s strategic contribution to community safety through the Community Safety Partnerships at county and District level including planning, chairing and running partnership board meetings and other operational meetings (including JATAC, JAGs) as required.
5Produce, maintain and review the Community Safety Plans on behalf of the Community Safety Partnership including performance monitoring, and reporting on crime and disorder statistics; providing a specialist input (including representing the Councils at internal and external meetings) for other partner and corporate workstreams e.g. the strategic needs assessments; channel panel, safeguarding, safety advisory groups, health and wellbeing and planning and development management. Deliver specific projects to meet the aims and objectives of the plans.
6Communicate, coordinate enforcement and work in a multiagency environment with a wide range of partners and agencies (including Thames Valley Police), where appropriate acting as a point of community intelligence for the benefit of all Council Services. To handle and report any intelligence relevant to safeguarding or other duties and priorities to senior managers using the local authority mechanism for reporting.
7Manage resources in order to be able to deal with a wide range of environmental enforcement issues; assess, consult with relevant authorities and respond in accordance with statutory and corporate service standards and deadlines; ensure that elected members and line manager are aware of any emerging issues.
8Manage the Council’s CCTV service, with other partners as required; seeking and increasing income where possible.
9To maintain and update, in conjunction with other officers, an accurate database system of community safety and environmental enforcement activity introducing paper-light and channel shift ways of working maximize efficiencies wherever possible
10Undertake staff appraisals of direct reports; use continuous performance monitoring and where appropriate; to ensure effective appraisal and performance monitoring of the areas for which the post is responsible;
11Lead, develop and motivate the team to deliver performance and efficiencies, including identifying and implementing good practice which can be shared across the service. Identify training needs and develop staff through appropriate coaching and mentoring
12Ensure effective communication with the team and others through regular 1-2-1’s; team briefings and updates to the Assistant Director and ensure full contribution to corporate publications/information. Horizon scan and alert and consult the Assistant Director in respect of any incident or casework which may be political, reputational or otherwise of a sensitive nature.
13Manage budgets for which the post is responsible including securing and pursuing additional sources of funding/income within legal boundaries; liaise with Service Accountant/s and report to the Assistant Director taking action to ensure budgets are maintained in agreed tolerances.
14Fully participate and contribute to joint Regulatory Services and Community Safety Team meetings taking a lead role on developing and completing corporate and service projects and initiatives as directed. Work with the Assistant Director providing resources and any support necessary to ensure that service and statutory objectives are met. Work and cooperate with any other Council service as directed to fulfil the Councils’ statutory duties and strategic direction,
15Assist the Assistant Director to ensure that high quality customer service is maintained and improved and to develop the optimum way for customer access to services (including channel shift and self-help)
16Assist the Assistant Director with service planning and target setting; monitor and prepare performance reports and other statistical returns both internally and externally as required. To maintain and update, database and other record keeping/case management systems so that data is accurate and secure. Handle and report any intelligence relevant to safeguarding or other duties and priorities to senior managers using the local authority mechanism for reporting.
17Develop new policy and procedures and review, on an ongoing basis, existing operational policies, procedures and working practices associated with the council’s environmental enforcement activities. Write reports and attend and make presentations to committees as required.
18Seek, develop and implement opportunities to raise income and implement procedures relating to income generation and business services where legally able. Participate in activities to support businesses adopting a business-friendly approach.
19Undertake continuous personal and professional development and maintain an in-depth working knowledge of current and proposed legislation and practices applicable to environmental protection and a holistic knowledge of environmental health, in order to provide specialist technical advice to senior managers, officers, councillors, applicants, the public and businesses.
20Be flexible, working outside office hours as required, and provide Emergency Planning/business continuity support, cover and resilience (including out of hours) as required and/or to support response to an incident or disaster recovery
19Carry out any other duties as directed from time to time consistent with the responsibilities and grade of the post.
Essential Management Competences
Demonstrates the ability to manage staff performance and development. Sets standards and expectations, recognizes and promotes good performance, decisively manages poor performance, encourages staff to develop their knowledge and skills using appropriate opportunities and techniques
Demonstrates a collaborative and adaptive leadership style with colleagues and partners. Delivering the organizational vision through informed and insightful decision making
think and plan strategically, envisioning the future of the sector and local area. Develops effective strategies and plans to shape and deliver long-term organisational objectives
Demonstrates a high level of motivation, interest and focus on the financial welfare of the organisation; delivering tangible benefits through the development and management of commercial projects, income streams, cost reductions and commissioning
Qualifications (minimum A level standard) to be able to carry our responsibilities of post
Degree or Post graduate or equivalent qualifications in specialist subject relevant to post
Evidence of personal development in enforcement and community safety related matters
Member of relevant professional body
Experience of management responsibilities for functions relating to the role
Experience of trading accounts and financial management
Experience of prioritising; working to tight deadlines; and managing a case load
Experience of working in a commercial business environment
Experience of producing policies and procedures and writing reports including preparing enforcement case files
Experience of working in local government
Experience of managing people
Experience of monitoring & managing performance
Detailed knowledge of law, guidance, policy and procedures in the subject areas relevant to the post.
Data quality/data protection
Managing Budgetary control
Knowledge of enforcement procedures, law and guidance including PACE and RIPA.
Knowledge of the better business programme and current government policy.
Knowledge of the Councils’ priorities and how the team contributes
Knowledge of other local authority services and their interaction with environmental health
Strong management and effective interpersonal skills
Able to produce letters, reports and emails to communicate with customers, elected members, officers and others.
Able to investigate and interview in accordance with current enforcement guidance (PACE and other)
Able to prepare and deliver presentations to a wide range of audiences
Innovative and diplomatic
Able to use IT applications and update and use databases
Able to manage change
Able to communicate with customers, the public, officers, elected members and others face to face, on the telephone and in writing.
Able to write and prepare investigative reports, statements and prosecution case files.
Able to use sampling and other monitoring equipment and be able to interpret results.
Able to use initiative to research and analyse complex work/cases to solve problems and make decisions
Other requirements / circumstances / aptitudes
Working outside office hours including weekends.
Flexible approach to working and respond to call out
Full drivers’ licence and use of a vehicle to undertake duties of post.
Ability to work in an agile way and to travel and work at different sites
Ability to deal calmly with difficult situations and people in confrontational situations
Good numerical and verbal ability
Good organisational ability to manage caseloads and priorities
Ability manage and work as part of a team
Safeguarding children, young people and vulnerable adults
Fully understands their role in the context of safeguarding children, young people and vulnerable adults.
Ability to form and maintain appropriate relationships and personal boundaries with children, young people and vulnerable adults.
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