Environmental Health, Enforcement
Competitive Salary Offered
Job Description Noise and Nuisance Officer
Division Environmental Health - Noise and Nuisance Service
this role is initially for six months, but is likely to be extended
Main purpose of post
To ensure that the impact from noise and nuisance, on residents and others within the Royal Borough, is controlled using appropriate enforcement powers, negotiation and practical knowledge within a 24 hour service operation.
Responsible to: Team Manager or Assistant Team Manager
Responsible for: No supervisory role
Summary of main duties
To respond to service requests relating primarily to noise and nuisance, but on occasions to pollution, pests, housing defects, health and safety matters, food hygiene, outbreaks of food poisoning, cases of infectious disease, hazardous waste and licensing matters.
To serve and enforce notices under the Environmental Protection Act 1990, Control of Pollution Act 1974 and other public health legislation to abate noise and nuisance.
To follow up and make re-visits where informal or formal action has been taken, checking works in progress, ensuring that the necessary works, etc. have been properly executed in accordance with good practice. To identify those cases where notices have not been complied with.
To keep abreast of appropriate legal and technical developments in noise and nuisance.
To keep other relevant colleagues informed of all matters relating to the work within his/her case load.
To prepare detailed reports relating to case work and wider noise and nuisance issues.
To deal with correspondence, and maintain daily records of visits and action taken.
To deal directly and on request with queries, both oral and written, from other departments, and elected Members and the general public, relating to Environmental Health matters.
To cover the work of other Noise and Nuisance Officers at times of leave, sickness and other absenteeism.
To carry out such other duties relevant to the post when required by the Team Manager or Director of Environmental Health.
To work within the Noise and Nuisance Service’s 24 hour shift system.
To enact the Council’s cascade system in the event of an emergency.
The department has a policy of transferring staff between specialist teams to facilitate personal development of individuals, meet demands of work and to maintain an experienced and versatile staff. For this purpose the following requirements will apply to all Environmental Health Officer posts.
The officer will be expected to:-
Familiarise him/herself with changes in policies, procedures and techniques relevant to the work of the wider Directorate. Carry out duties, relating to the full range of Environmental Health matters as required.
Maintain a broad interest in and knowledge of the wider Environmental Health agenda. Carry out such other duties relevant to the post when required.
Noise and Nuisance Officer
A recognised Degree or Diploma in Environmental Health, or;
A lesser qualification in Environmental Health (i.e. HND, BTEC, etc), or;
A specific noise qualification (MSc/ Diploma in Acoustics and Noise
Control), or an understanding of environmental legislation and its enforcement.
Experience/ Knowledge/ Skills
Essential to have working knowledge of relevant legislation and powers (i.e. Environmental Protection Act 1990, Control of Pollution Act 1974, Noise and Statutory Nuisance Act 1993).
Desirable to have experience of investigating noise complaints and taking appropriate follow up action, preferably on a shift work basis.
Desirable to have experience of using relevant legislation and powers, i.e. service of statutory notices, court proceedings, etc.
Capable of using noise monitoring equipment (e.g. Sound Level Meters, DAT recorders, etc) and sound insulation testing equipment.
Capable of keeping detailed, concise and accurate records of all visits and actions. Capable of preparing witness statements, writing notices and schedules. Capable of corresponding in simple straightforward language.
Capable of dealing with confrontational situations confidently, calmly, assertively and impartially. Good listening and negotiation skills. Capable of adapting style and approach to different situations and groups of people.
Genuine commitment to customer care and the delivery of a quality service. Committed to the principle of equality in terms of customer service. An ability to organise and prioritise workload when under pressure. Good problem solving skills. An ability to work as a member of a team. A commitment to working within a multi-cultural inner city Borough.
Basic IT skills.
Valid driving licence.