Trading Standards Investigations Team Leader

Full Vacancy Description

Job Description

Investigations and Enforcement Team Manger - Trading Standards

Main purpose of the role

Lead, direct and motivate a team to provide integrated management of a designated service area.  Identifying and prioritising the greatest areas of need to ensure a fair and safe trading environment and protection of the most vulnerable. 

Key Tasks 

Provide effective leadership and communication, through clear objectives, so that the team identifies with the Council’s Promise and achieves agreed programmes of work.

Be responsible for the delivery of services within a designated service area in accordance with the County Council’s and Department’s policies and procedures and statutory requirements.

Plan, monitor and control resources to maximise the efficient and effective use of finances and people in order to ensure that all activities are completed on time, cost and quality targets.

Provide effective leadership on health and safety matters by actively promoting health and safety awareness and ensuring the provision of safe working practises to ensure compliance with policy and standards.

Achieve the annual performance targets for the designated service unit and manage performance within the context of the external inspection framework, performance indicators and agreed targets.

Participate in the identification and development of Department or Division strategies and business/work plans, to provide integrated and sustainable improvement to the environment.

Plan services to meet the highest priorities within allocated resources and manage competing demands.

Undertake continuous service improvement, utilising Best Value principles.

Contribute to the development of departmental policies and procedures in order to maintain and improve the quality of service.

Co-ordinate the development of staff and their effectiveness through appraisals, personal development plans, regular supervision and training.

Ensure complaints are managed in accordance with the complaints procedure and within corporate guidelines.

Assist as required in implementing the Department’s Emergency Plan and Business Continuity plan in the event of a major incident.

To carry out such other related tasks as may be required.

Person Specification

Key Skills & Abilities

Political awareness; Contributing to and implementing new service initiatives; Partnership working; Budget management skills; Interpersonal, communication and presentational skills; Ability to produce clear and concise reports; Influencing skills; Public representation; Performance management; Team development and leadership skills; Coaching skills; Ability to deputise for Head of Service; Customer Focus; Analytical skills;  Ability to prioritise demands; Ability to work under pressure and meet deadlines; Project Management; Ability to negotiate conflicting demands.

Education & Qualifications

Educated to degree level or demonstration of equivalent experience.

Appropriate management qualification or equivalent experience.

Membership of relevant professional body. 

Completion of DCATS/DCA/DTS (Trading Standards qualification).

Certificates

Knowledge

Knowledge of business planning and performance management.

Knowledge of the key issues facing Local Government.

Knowledge of statutory framework for local authority.

In accordance with the business needs of the service, ensure that an expert level of professional, technical and legal knowledge and competence in a particular specialist field is maintained and developed Aware of Health, Safety and Welfare.

Capacity to understand complex issues and information; Risk management; Knowledge of policy development; Legislative knowledge.

Experience

Experience of work in a large public or private sector organisation.

Experience in managing team delivering technical advice.

Experience of managing change.

Experience of delivery solutions.

Experience of work in a large public or private sector organisation.

Experience in managing a team delivering technical/legal advice.

Experience of managing both criminal and civil investigations in complex Trading Standards matters in accordance with the service Enforcement Policy.

Experience of preparation of enforcement reports for consideration by the Head of Trading Standards Service for possible legal proceedings or other enforcement action in accordance with the corporate objective for Trading Standards to promote a fair and safe trading environment.

Experience of strategy development and delivery and managing technical experts.

Experience of financial procedures.

Experience of Competence based assessment.

Experience of education, awareness raising and behavioural change work.

Personal Attributes

Self motivated approach to work with the ability to enthuse and motivate others.

Professional and confident manner.

A commitment to continuous development and improvement, team working and the highest possible professional standards.

Results driven.

A commitment to equal opportunities.

Environmental awareness.

Flexible approach to work.            

Other

Full driving licence or ability to demonstrate how you will meet the travelling needs of the role.