Available On Enquiry
Job Title: Trading Standards Officer
To protect the safety and economic well being of citizens and businesses by facilitating business compliance with fair trading and safety legislation through the effective delivery of Trading Standards regulatory, business support and development services that reflect community needs.
Principal duties and responsibilities
Be ambitious and committed to the delivery of services that are high standard, citizen orientated and reflective of the One Council approach and the Community Protection model of a single uniformed enforcement and compliance service.
Take responsibility for actions having a can do attitude and positively contributing to individual team and service objectives.
Contributing to the maintenance of a culture and team that delivers results through continual improvement demonstrating positive outcomes in a joint Council and Police environment.
Be committed to and demonstrate working together with other colleagues, citizens, partners and interested parties in pursuit of citizen, council, city and police interests.
To strive for better demonstrating drive and perseverance, responding to challenges, managing risk and seizing opportunity.
Deliver the role in a caring and professional manner ensuring fairness and equality and respecting and recognising the impact of personal behaviour on service delivery.
Be ambitious in the provision of the Trading Standards service in accordance with statutory requirements, Council Policies and service plans by means of education, advice and enforcement activities.
To deliver the service in accordance with the service and department priorities and objectives
To be an authorised officer and undertake relevant enforcement and compliance activities including, employing surveillance techniques on targets, execution of warrants, formal interviews of defendants, in accordance with relevant legislation and operational procedures.
To investigate offences as allocated, issue verbal cautions to traders for minor infringements and prepare to take action as appropriate. Action will include informal and formal action i.e. prepare criminal prosecution and civil injunctive reports as appropriate, in line with relevant legal powers and procedural provisions, including the Criminal Proceedings and Investigations Act, Regulation of Investigatory Powers Act, Police and Criminal Evidence Act and the City Council Enforcement Policy
To advise, inform and assist businesses and consumers on the full range of Trading Standards matters, including casework, and support as directed. Negotiate with businesses on consumer matters and advise parties of their obligations and rights and where appropriate negotiate equitable settlement of disputes
To properly exercise the powers of an officer authorised under specified Trading Standards legislation, and to attend court and give evidence when directed.
To develop and lead on allocated projects, leading teams of multi agency officers on investigations and operations appropriate to the role.
To collect, assess, analyse and share intelligence in a lawful manner and in accordance with the National Intelligence Model.
To develop and maintain an up-to-date knowledge and expertise of the areas of work allocated.
To raise awareness of consumer issues and promote the Trading Standards and Community Protection Service by giving talks and presentations to businesses and consumer groups and attending exhibition stands and events.
To participate in cross service working within Community Protection and liaise with officers of other local authorities, enforcement agencies, 3rd sector bodies and other partners at local, regional and national level.
To represent the service at local and regional level as required.
To provide training and mentoring to relevant colleagues and coordinate their activities as required and participate in the recruitment and selection process.
To ensure all activities undertaken are conducted in accordance with departmental systems and are properly and promptly recorded using relevant data and intelligence systems as appropriate.
Ensure the maintenance of confidentiality of all information and intelligence held by the Service in compliance with a range of legislation including the Data Protection Act.
All staff are expected to maintain high standards of customer care in the context of the Council’s Core Values, to uphold the Equality and Diversity Policy and health and safety standards and to participate in training activities necessary to their post.
Knowledge/ Technical Requirements
Diploma in Consumer Affairs and Trading Standards (with a minimum of 60 points), or Diploma in Trading Standards or equivalent. Willingness to undertake training relevant to the position, for example: Metrology.
Extensive knowledge, understanding and awareness of Trading Standards legislation and its application, particularly with regard to fair trading, intellectual property, fraud, safety and other criminal and civil enforcement law.
A sound technical knowledge, skills and competencies relating to the work of the team.
Demonstrated experience of applying legislation in a wide range of practical situations.
Experience of carrying out inspections and intervention visits at business and other premises.
Demonstrated experience and ability to direct investigations resulting in prosecutions or other legal sanctions in accordance with relevant procedural and evidential rules.
Skills/abilities – interpersonal
Ability to communicate effectively verbally and to be polite and helpful, in order to liaise with other organisations and customers.
Ability to develop and support team members and manage performance systems to ensure effective service delivery
Ability to conduct presentations relating to trading standards issues.
Experience of and commitment to negotiate and work with the public, internal customers and outside agencies and bodies.
Ability to produce written reports of inspections/investigations and schedules of work.
Ability to work as part of a team and contribute towards team objectives.
Practical knowledge of IT systems including a variety of software packages, in order to word-process documents and maintain databases in accordance with statutory requirements.
Initiative, Organisation and Professional Development Experience and ability to analyse information and then prioritise work and work tasks accordingly.
Experience of work planning and time management principles and an ability to put such principles into practice.
Ability to work unsupervised and to make decisions in an unsupervised situation.
Ability to recognise, analyse and resolve problems
Ability to develop own knowledge, skills and competencies to high level of expertise.
Ability to keep up to date with knowledge of all functions relating to the work of the service area.
Work to promote mutual respect and good relations An understanding of, and a commitment to the importance of equality and of providing a service that not only reflects equality but also demonstrates equal opportunities to all customers
Ability to deal tactfully with people in situations of conflict.
Work related circumstances
Willingness and ability to achieve Police vetting acceptance
Possession of a full driving licence (unless disability precludes this) and willingness to travel to various locations in and around the City boundary.
Willingness and ability to provide duty officer cover and to work outside normal office hours as and when required.